WEL:NX by Yi-Haur Lin, Shiyu Ji and John Lightbody. Special Mention, Students
The three designers, Yi-Haur Lin, Shiyu Ji and John Lightbody from the product service system WEL:NX were all pursuing their professional careers before they began their Masters in Design Innovation and Service Design at Glasgow School of Art in 2014. John Lightbody is now employed as a designer with the public transport service, Strathclyde Partnership for Transport.
We asked Yi-Haur Lin three questions about their project that tackles health provisions and received a Special Mention in the Students category.
1. What problem does your project offer a solution for and how does it work?
The problem we addressed in our project is the passivity of the healthcare service. There are many reasons why engaging with the healthcare service causes inconvenience especially for the elderly, disabled, or other people with difficulties in long distance travelling. As a result, we designed a product service system, which empowers social workers or family members to do basic check-ups using a “toolkit”, which is connected to medical professionals to perform remote diagnoses. This could help the healthcare service to be more accessible and patient-friendly.
2. How did your design process unfold; what steps did you take, what were the challenges?
The design process started from researching deeply into the daily lives of vulnerable people. This led us to obtain a closer look at the struggle people have with healthcare services. People feel that they are a burden to their loved ones and some of them are afraid of the healthcare service because of previous bad experiences. This led us to consider how to focus the delivery of healthcare services in a more friendly way and bring more benefit to the people.
3. What are your criteria for “good” design and what role do you think design will play in the future?
From our point of view, design is about communication, which fills the gap between the user and the product or service. Good design in this sense means a solution that satisfies the desire and need of the users in a way that makes them feel comfortable and happy. We believe design is a very important communication process and we may see more involvement of design with different kinds of difficult problems in the future.